Our Independent Information Services
Please read first: GetRadioHelp is not a satellite radio provider. We do not sell, activate, cancel, or modify subscriptions. Any service described below is an independent informational service provided by us, separate from any broadcaster or subscription you may have. We will never charge you without clearly stating the purpose and amount first.
1. General Satellite Radio Information (Free)
Our website provides free explanatory content about satellite radio technology, service models, equipment basics, and common troubleshooting steps. This content is available to everyone and does not require payment.
2. Independent Telephone Guidance (Paid, Optional)
If you prefer to speak with someone directly, we offer optional telephone guidance. This is a conversation with an independent information specialist — not with your satellite radio provider. We can explain concepts, walk through general troubleshooting steps, and help you understand what questions to ask your provider.
What this service is: Independent explanation and guidance.
What this service is not: Account access, subscription changes, billing resolution, hardware repair, or official technical support from your provider.
Fee disclosure: The fee for telephone guidance is $29.00 for a single session (up to 30 minutes). This fee is charged by GetRadioHelp for our own time and is not a subscription payment to any broadcaster. We will confirm the fee and the scope with you before any charge is made. If we determine that your issue requires action from your provider, we will tell you so and you will not be charged for a session that we cannot meaningfully assist with.
3. Email Guidance (Paid, Optional)
For users who prefer written communication, we offer email-based guidance. You describe your question, and we respond with an explanation and suggested next steps.
Fee disclosure: Email guidance is $15.00 per inquiry. This covers a single response addressing the question you provide. We will confirm the fee and scope before you pay. As with telephone guidance, we cannot act on your behalf with any provider.
What We Cannot Do
- We cannot look up your subscription status or account details with SiriusXM or any provider.
- We cannot activate, transfer, pause, or cancel a satellite radio subscription.
- We cannot issue refunds for subscription payments made to a provider.
- We cannot repair physical hardware, though we can explain common troubleshooting steps.
- We cannot guarantee any specific outcome from your provider.
Before You Pay
If you are interested in a paid service, contact us first. We will explain exactly what we can and cannot do for your situation, confirm the fee, and give you a chance to decide. We do not collect payment information through this website.