Refund Policy

Last updated: November 2, 2026

Independent Telephone Guidance

If you have paid for a telephone guidance session and are not satisfied with the service provided, you may request a refund within 7 calendar days of the session. Refund requests are reviewed on a case-by-case basis. If we determine that the service was not delivered as described, we will issue a full refund. If the session was delivered but you remain dissatisfied, we may offer a partial refund or credit at our discretion.

Independent Email Guidance

Because email guidance involves a written response that is delivered to you, refunds for email guidance are generally not available once the response has been sent. However, if you believe the response did not address the question you submitted, please contact us and we will review the matter in good faith.

How to Request a Refund

To request a refund for a GetRadioHelp service, contact us at support@getradiohelp.com or +1-730-230-8325. Please include the date of your service, the name used for the transaction, and a brief explanation of your request. We aim to acknowledge refund requests within two business days.

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment method and financial institution.

Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card issuer. In most cases, we can resolve concerns more quickly through direct communication.

What This Policy Does Not Cover

• Subscription fees paid to SiriusXM or any satellite radio provider.
• Hardware purchases from third-party retailers or manufacturers.
• Installation or repair services performed by third parties.
• Fees for services that we clearly disclosed and you agreed to, where the service was delivered as described.